It takes a special person to manage a restaurant and interact with restaurant customers and restaurant staff. Not everyone is cut out to be a restaurant manager.
Managers need to be on their feet for long periods of time-anywhere from 8 to 12 hours a day. Managers also need to be trained to be aware of labor and food costs, customer service and how to manage people. They need to be trained in every aspect of the restaurant business.
Five key aspects for every manager are:
1. Keeping an open mind
2. Being able to accept criticism
3. Retaining large amounts information
4. Having excellent customer service skills
5. Knowing how to understand both sides of the story
Sometimes it takes years to fully train someone in this business. There are two ways people usually become a manager, either earning a college degree or moving up in the ranks.
I have been in the restaurant business for over 25 years, and I have worked with both kinds of management. There are advantages and disadvantages to both paths. From either path, it’s important that you provide managers with training to understand their role in the restaurant.
Most managers straight out of college had very little hands-on training in a restaurant. Maybe they have some experience working in fast food, or as a cook or server in an independently owned restaurant or chain restaurant. Maybe they have no restaurant experience at all. The experience they have in life will be part of what they bring to the management role. A college graduate may have the head knowledge without a clear understanding of the restaurant industry. He or she may not realize the complexity of the job. Even with a degree, it’s important to train the new manager in your restaurant. Everyone will benefit from training.
People who have worked their way up through the ranks may have a greater understanding based on the path they took. However, the person will need some additional training to understand the manager’s role. It is not always easy for someone to move into management from other positions. Training is important for the person moving into manager’s role. That person will need to be prepared to look at the restaurant from a different perspective.
Some people think becoming a restaurant manager is easy, but it is not. Managers have a lot of responsibilities. Managers are exposed to stressful situations throughout the day, they must keep their composure and react to any situation in a calm manner. Every manager deals with situations differently. baden baden sushi
It is like an automobile shifting its gears; before you shift into a certain decision you must think about the outcome. Think before you shift. Don’t automatically shift on impulse thoughts. In-fact, most managers make mistakes in their career. The key is to learn from those mistakes.
You will make new mistakes, although hopefully you will not make the same mistakes over and over.
I am going to give you some insight and tips on how to be the manager people will respect.
1. Be open-minded to change and embrace it. Changes happen every day, especially in the restaurant business. Procedures and policies are revamped constantly. As a manager, you must adjust to these changes. You may not like them or agree with these changes, but it is the manager’s responsibility to adhere to these changes and help implement them to the staff members. If you disagree with a change, don’t just go to complain and don’t complain to other staff members. Go to your supervisor with possible reasons and alternatives. Have the attitude that you want to follow their policy, but would like to suggest some reasons that this may not be the only path. Don’t say they are wrong, but say that you have other ideas on how to handle the situation. Open communication with your supervisor is vital to maintaining your credibility and upholding respect for your supervisor